The Forex CRM That Runs Your Entire Brokerage
From first touch to funded account and beyond - Panda CRM is the white-label forex CRM and back office for forex brokers that gives your sales, retention, compliance, and operations teams a single system of record with real-time trading context, AI-assisted onboarding, and automation that scales with you.
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years powering brokerages
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brokers served worldwide
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prebuilt integrations
Lifecycle Automation
Automated journeys from lead to VIP to reactivation with unlimited branching rules based on profile, behavior, account state, and time.
Explore FeatureMost CRMs Were Never Built for Brokerages
Forex and CFD brokers operate under constraints that generic CRM platforms simply cannot handle. Your teams need live trading context alongside client profiles. Compliance requires jurisdiction-aware document workflows, not just a file upload field. Your teams need to see who's trading, who's dormant, and who needs attention — without switching between five different screens.
Retrofitting a horizontal CRM costs months in custom development and still leaves gaps: no native payment processing integration, no IB commission trees, no awareness of your trading platform's account states.
Panda CRM was purpose-built as white-label forex CRM software for this industry from the ground up. Every module, automation rule, and report reflects the operational reality of running a brokerage — because that is the only thing it was designed to do.
Automate the Entire Client Lifecycle - From Lead to VIP to Reactivation
Manual follow-ups and spreadsheet-driven processes do not scale. Panda CRM's automation engine lets you define rules that move clients through every stage without human bottlenecks - while keeping your teams focused on high-value interactions.
Automated Client Journeys
Define branching journeys that orchestrate each transition: lead → registered → verified → funded → active → VIP → dormant → reactivation. Every stage triggers the right action automatically.
Intelligent Assignment & Routing
Automatically assign leads and clients to the right agent based on skill, language, region, book size, round-robin distribution, or priority rules. Reassignment triggers and SLA escalation ensure nothing falls through the cracks.
Unlimited Branching Rules
Build automation rules based on any combination of conditions across four dimensions:
Client Profile: Geography, language, segment, risk category, tags, IB source, acquisition channel
Client Behavior: Registration, document uploads, deposit intent, trade activity, inactivity periods
Account State: Balance, equity, margin level, open positions, exposure thresholds
Time Windows: Delays, schedules, SLA deadlines, business-hours awareness
Example rule: If client is in EU jurisdiction + balance exceeds $5,000 + no trades in 14 days → reassign to retention team, send personalized SMS, create follow-up task for assigned agent, escalate to manager if no action within 48 hours.
Task & Event Automation
Generate follow-up tasks, internal reminders, manager alerts, and milestone-based escalations without manual intervention. When a high-value client's equity drops below a threshold, the system can notify the assigned agent and their manager simultaneously.
Real-Time Client Intelligence - Every Agent Becomes Your Best Agent
When an agent opens a client record in Panda CRM, they see everything - not a summary from last night's batch sync, but a live, contextual view of what that client is doing right now.
Live Behavior Feed
See what your clients are doing in real time: pages and screens viewed, funnel stage, deposit attempts, trading events. Know exactly where a client is in their journey before you pick up the phone.
Live Trading Context
Agents can see login activity, last trade times, executed trades and volume by instrument, current balance, equity, margin level, open positions, and net exposure — all without leaving the CRM.
Agent-Ready Insights
Realtime notifications and "next best opportunity" prompts directly in the agent's views. Your team acts on intelligence as it emerges, instead of reviewing dashboards after the fact.
KYC Onboarding That Clients Actually Complete
Every day a client waits for verification is a day they might fund a competitor's account. Panda CRM combines a frictionless client experience with AI-assisted quality checks to compress onboarding from days to minutes.
Frictionless Document Collection
Clients upload documents from any device — desktop, tablet, or phone. Upload requests are tailored by jurisdiction and client profile, so clients see only what is required of them. Automated tracking and self-serve resubmission eliminate back-and-forth emails.
AI-Powered Quality Checks
Before a document reaches your compliance team, Panda CRM's AI layer checks for blur, glare, cropping issues, and unreadable content reducing rejection cycles and time-to-verification.
Quality flags detected: image blur or low resolution, glare or reflections obscuring text, document edges cropped or cut off, unreadable or partially covered text, expired document dates, mismatched document type (e.g., utility bill uploaded as ID proof).
Policy-Driven Workflow Automation
Define verification policies that gate account actions until requirements are met: restrict trading or limit deposit methods based on verification status. Automated reminders prompt clients to complete outstanding steps, and a full audit trail records every change.
One Conversation - Every Channel, One Timeline
Your clients communicate on their terms. Panda CRM unifies every touchpoint into a single profile so no message is orphaned and no context is lost.
Unified Multi-Channel Communication
Reach clients via email, SMS, phone calls, push notifications, WhatsApp, Telegram, and additional channels available through integrations - all from within the CRM. Every interaction is logged against the client profile automatically.
Manual and Automated Sequences
Sales agents can send one-off messages, or the automation engine can trigger multi-step sequences based on client behavior. A deposit rejection can trigger a follow-up SMS within minutes, followed by an email with payment instructions 24 hours later.
Templates, Personalization & Tracking
Use pre-built message templates with dynamic personalization fields - client name, account balance, assigned agent, last deposit date, and more. Delivery tracking confirms messages reach their destination, and the full communication history is available to any authorized team member.
A Client Portal and Mobile Experience That Retains Traders
Your clients should never need to switch between systems to manage their account and trade. Panda CRM's client portal and mobile apps put everything in one place - under your brand.
Single-Destination Client Portal
Clients access their profile, verification status, deposit and withdrawal management, notifications, and support from one unified portal. No separate logins, no disjointed experience.
Seamless Trading Access
Trading functionality is embedded or connected within the portal, with consistent identity and session handling across web and mobile. Clients move between account management and trading without friction.
Native Mobile Apps + Web-Mobile
Panda CRM's forex CRM mobile app experience includes fully branded native iOS and Android applications. For brokers who cannot maintain their own app store developer accounts, a web-mobile application provides the same branded experience accessible via any mobile browser - ensuring every broker can offer a professional mobile experience.
Multi-Language Support
Serve a global client base with multi-language portal and app interfaces. Customizable push notifications keep clients engaged in their preferred language.
Ready to See What Panda CRM Can Do for Your Brokerage?
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API-Enabled CRM - Build Exactly What You Need
Panda CRM is not a closed system. Full API coverage means your development team can extend, integrate, and customize every aspect of client operations without waiting for vendor roadmaps.
Wide API Coverage
Create and update client records, manage tasks, transactions, or change statuses programmatically.
Webhooks & Real-Time Events
Subscribe to events and push them to your own systems in real time. Build custom registration pages, bespoke onboarding flows, or proprietary analytics pipelines while Panda CRM handles the business logic.
Example event types: registration.completed, document.uploaded, document.approved, deposit.initiated, deposit.confirmed, withdrawal.requested, status.changed, trade.executed, margin.warning, kyc.verified, agent.assigned, ib.referral.created.
Bespoke Integrations Without Limits
The API-Enabled design and managed access to dedicated databases means you are never locked into a fixed set of integrations. Connect proprietary tools, internal dashboards, or third-party services that are unique to your operation - on your timeline, not ours.
Native Integration With the Trading Platforms Brokers Rely On
Panda CRM connects natively to the platforms your traders use every day - giving agents real-time trading context without third-party middleware or overnight batch syncs.
MetaTrader 5 (MT5)
Full MT5 CRM integration - agents see live balance, equity, margin levels, open positions, and trade history directly within the client profile. Automated workflows trigger based on MT5 account state changes, deposits, and trading activity.
MetaTrader 4 (MT4)
Native MT4 CRM connectivity for brokerages still operating on MetaTrader 4. The same real-time trading data visibility and automation capabilities available for MT5 extend to MT4 environments - no feature compromises.
cTrader
For brokerages running on Spotware's cTrader platform, Panda CRM provides a cTrader CRM integration that brings trading data into the agent workflow - supporting the same automation, reporting, and client intelligence features available across all connected platforms.
Panda Trading Server
PandaTS's proprietary trading platform integrates seamlessly with Panda CRM - a fully unified stack from trading execution to client management, with the deepest possible data integration and zero dependency on external connectors.
300+ Integrations - Connect Every Tool Your Brokerage Depends On
A CRM is only as powerful as the ecosystem it connects to. Panda CRM offers over 300 prebuilt forex CRM integrations across every category a broker needs, so you spend weeks going live - not months.
Broad Category Coverage
PandaTS's integrations directory connects to providers across payment processing (PSPs), KYC/AML verification, VoIP telephony, marketing automation, analytics platforms, affiliate and IB management tools, trading platforms, and more. Native MT4 CRM and MT5 CRM integration means real-time trading data flows directly into the agent view without third-party middleware.
Integration-Driven Automation
Integrations are not just data pipes - they are triggers and actions within the automation engine. A successful KYC verification from a third-party provider can automatically update client status, notify their agent, and unlock deposit methods - without a single manual step.
Faster Go-Live
Prebuilt connectors reduce implementation time. Rather than building custom adapters from scratch, your technical team connects to existing integrations and focuses on business-specific configuration.
Reports, Lists, and KPIs Across Every Module
Data locked in silos is data you cannot act on. Panda CRM surfaces reporting and dynamic lists inside every module - so decisions are made where the work happens.
Module-Level Reporting
Access dedicated reports for leads, clients, KYC status, deposits, withdrawals, agent performance, campaign results, retention metrics, and trading activity. Each module provides the specific data its users need.
Dynamic Filters & Segmentation
Filter and segment on any field. Build dynamic lists that update automatically as client data changes - for targeted campaigns, compliance reviews, or operational monitoring.
Auto-Calculated KPIs
Track the metrics that drive brokerage performance: conversion rate by funnel stage, time-to-verification, time-to-first-deposit, retention cohorts, SLA compliance, agent productivity, and ROI inputs. No manual calculation required.
Drill-Down, Export & Scheduled Reports
Drill into any aggregate number to see the underlying records. Export to common formats for external analysis. Configure scheduled reports delivered automatically to specific roles or teams - so managers start every morning with the numbers that matter.
Compliance-Grade Auditability and Access Controls
Regulators do not accept "we think that happened." Panda CRM provides the audit infrastructure that regulated brokers require - without adding operational friction.
Full Audit Trail
Every action - client record changes, status updates, document approvals, communication events, financial transactions - is logged with a timestamp, user identity, and before/after state. The audit trail is immutable and searchable. Audit log fields: event timestamp, user/agent ID, action type, affected record, field changed, previous value, new value, IP address, session context. Filterable by date range, user, action type, or client record.
Role-Based Permissions
Control access at the module, action, and field level. Define what each role can see, edit, create, or delete. Sensitive fields - financial data, personal documents, compliance notes - can be restricted to authorized personnel only.
Data Governance
Configure data retention rules, control export permissions, and manage data access policies to align with your regulatory obligations and internal security posture.
Segment, Score, Prioritize - Then Reward
Not every client requires the same attention. Panda CRM's segmentation and scoring engine ensures your teams focus on the highest-impact opportunities, while configurable loyalty mechanics keep your best clients engaged.
Dynamic Segmentation
Create segments based on any combination of client attributes, behavior, and account state. Segments update automatically as data changes - no manual list rebuilding.
Lead & Client Scoring
Assign scores based on engagement, deposit activity, trading volume, and custom criteria. Prioritize agent workloads around the clients most likely to convert, upgrade, or churn.
Next-Best-Action Alerts
Combine scoring with automation to surface contextual prompts: "This client has not traded in 14 days and has a balance above $10,000 - consider a retention call." Agents receive actionable guidance, not raw data.
Configurable Loyalty & Rewards Engine
Define reward logic, tier structures, eligibility rules, and automatic calculation and tracking. Incentivize deposit milestones, trading volume targets, or referral activity with cashback, bonuses, or tier upgrades - all managed within the CRM.
IB and Partner Management Built for Multi-Level Programs
Introducing Broker programs are a growth engine for most brokerages - but only if partners can see their performance and trust their commissions. Panda CRM gives your IBs the transparency they need and gives you the control you require.
Multi-Level IB Tree Visibility
Support multi-tier partnership structures with full tree visibility. See which partners referred which clients, across as many levels as your program requires.
Real-Time Partner Performance
IBs access real-time data on their referrals, referred client deposits, trading volumes, and conversion metrics. No waiting for end-of-month reports - partners can optimize their efforts continuously.
Commission Management
Configure commission structures by tier, volume, or custom criteria. Panda CRM calculates commissions automatically, provides detailed breakdowns, and supports summary reporting for both your finance team and your partners.
Why Brokers Choose Panda CRM Over Alternatives
Not all forex broker CRM platforms are equal. Here is how Panda CRM measures up on the criteria that matter most to regulated brokerages.
A vendor that has operated through multiple market cycles, regulatory shifts, and technology transitions
Serving regulated brokers since 2006 - nearly two decades of continuous platform development
Hundreds of prebuilt connectors across PSPs, KYC/AML, VoIP, trading platforms, and marketing tools
300+ integrations across every operational category
Live trading data visible to agents within the CRM - not batch-synced overnight
Real-time balance, equity, margin, positions, and trading activity visible in the agent view
Branching rules based on profile, behavior, account state, and time - not just simple if-then triggers
Unlimited branching rules across all data dimensions with SLA escalation and reassignment
Branded mobile apps - not just a responsive web page
Native iOS and Android apps plus web-mobile option, all fully broker-branded
Full CRUD operations, webhooks, and event-driven architecture - not just a read-only data export
Complete API with webhooks for every client operation and event
AI-assisted document quality checks before human review
AI detection of blur, glare, cropping, and readability issues - clients fix problems before submission
Immutable audit trails, field-level permissions, and data governance controls
Full audit trail with role-based access at module, action, and field level
Unified portal for account management, verification, payments, and trading - not separate systems
Single-destination portal with embedded trading access and consistent session handling
Configurable reward programs and multi-level IB tree management - not add-ons sold separately
Configurable loyalty engine and multi-tier IB portal included within the platform
Trusted by Regulated Brokers Worldwide
From startups launching their first brokerage to established firms managing thousands of active traders, Panda CRM provides the infrastructure that grows with you.
Nearly Two Decades in the Industry
Serving the brokerage industry since 2006 with continuous platform development through multiple market cycles and regulatory changes. Learn more about PandaTS.Trusted by Leading Firms
Powering regulated brokerages across Europe, Asia-Pacific, the Middle East, Africa, and Latin America - from startups to established multi-brand operations.Close to the Industry
Offices in Israel and Cyprus - close to the brokers we serve and the regulatory environments they operate in. Read the latest from our team on the PandaTS blog.300+ Integrations
Prebuilt connectors across payment, compliance, communication, and technology providers for faster implementation.
FAQ About Panda CRM
See Panda CRM in Action
Your brokerage deserves a CRM that was built for this industry - not adapted from one that was not. Book a personalized demo to see how Panda CRM can streamline your operations, empower your teams, and improve your client experience.
Speak with a solutions specialist who understands brokerage operations. No generic sales scripts - just a focused walkthrough of the capabilities that matter to your business.